How can we help?

Email us at support@narufocus.com. We read everything and usually reply within a day or two.

Common questions

My subscription isn't showing as active.
Open the paywall and tap “Restore purchases” with the same Apple account you bought with. Reinstalling the app also restores it automatically.

How do I cancel Naru Pro?
Subscriptions are managed by Apple: Settings → your name → Subscriptions → Naru, or the “Manage subscription” row in the app's settings.

Where is my data stored?
On your device. Naru has no accounts. If you turn on Sync to Calendar or Apple Health, your focus sessions are also added there. See the privacy policy.

The timer ended but I got no sound.
Check that notifications are enabled for Naru in iOS Settings, and that “Session sounds” is on in the app's settings.

Why did my session end when I left the app?
Strict mode is on. Leaving the app during a focus session ends it after 30 seconds, though the time you'd already put in is saved. Breaks are yours to take anywhere. You can turn strict mode off in the app's settings.

Can I play a soundscape over my own music?
Yes. Soundscapes mix with whatever else is playing and keep going with your screen locked. Heavy rain and ocean waves are free; the rest come with Naru Pro.

Why isn't an app I picked being blocked?
If you picked a whole category, like Social, it only covers the apps Apple files there, and some popular apps sit in other categories. Pick the apps you care about one by one to be sure they're covered.